This is us

At Qinshift and Avenga we are merging together to start a new era of technology that matter. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

This is the job

In Buenos Aires within the Fintech industry, we are actively seeking a professional to strengthen our team.

This is the team

In your role you'll become a vital member in a team of skilled professionals. Your primary responsibility will involve lead the design, implementation, and monitoring of customer experience (CX) measurement programs across digital and traditional channels. Here you will have the opportunity to make a meaningful contribution to global technological progress while at the same time advancing your own skills, and career.

This is you

• Excellent communication, proactivity, and teamwork.
• Experience in digital transformation and/or process automation projects will be a plus.
• Focus on innovation, continuous improvement, and customer focus.

Nice-to-have skills:

• Proven experience in CX roles in banking, fintech, consulting, or digital services companies.
• Strong analytical skills and advanced use of data analysis tools (Excel, Power BI, Tableau, Qualtrics, etc.).
• Knowledge of customer journey mapping methodologies and experience metrics management.
• Ability to present results and recommendations to multidisciplinary teams and management levels.

This is your role

• Analyze the end-to-end customer journey, identifying opportunities for improvement at each touchpoint.
• Define and report key CX metrics (NPS, CSAT, CES) and present actionable insights to internal stakeholders.
  
• Develop dashboards and reports to share findings and support strategic decision-making.
• Collaborate with product, technology, and business teams to drive customer-centric digital transformation initiatives.
• Research trends, best practices, and new technologies applied to customer experience in the financial sector.

 
We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.