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Avenga career site
Multiple locations · Hybrid

Genesys Cloud Specialist

Your journey matters – start it with us

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.


This is the job

We are seeking an experienced and certified Genesys Cloud professional to join our team as a Genesys Cloud Specialist. The ideal candidate will have a strong background in developing and supporting voice channels in the Genesys Cloud CX environment, along with relevant certifications and hands-on experience.

This is the team

You’ll be joining a passionate, collaborative team of CX technology experts dedicated to delivering seamless, intelligent customer experiences using the Genesys Cloud CX platform. Our team thrives on innovation, problem-solving, and continuous improvement, working across diverse industries to design and deploy cutting-edge contact center solutions.


This is you

  • Certified in Genesys Cloud CX Architect or Genesys Cloud CX Developer.
  • Hands-on experience with the Genesys Cloud CX platform in production environments.
  • Deep, expert-level knowledge of Genesys Cloud CX Voice Channels, including call routing, IVR flows, and interaction handling.
  • Proven ability to design, implement, and troubleshoot complex customer experience (CX) solutions.
  • Excellent problem-solving skills, with a proactive and collaborative working style.
  • Strong communication skills and ability to convey technical concepts to both technical and non-technical stakeholders.

This is your role

  • Design and implement end-to-end Genesys Cloud CX solutions, with a focus on voice channel optimization and customer journey improvements.
  • Collaborate with cross-functional teams including engineering, operations, and business stakeholders to translate business requirements into technical solutions.
  • Develop, maintain, and optimize architectures, call flows, and IVR systems using Genesys Architect.
  • Stay current with platform updates, new features, and industry trends to continuously improve the customer experience.
  • Troubleshoot and resolve complex issues related to Genesys Cloud CX deployments.
Locations
Multiple locations
Remote status
Hybrid
Seniority
Senior-level
Didn't find what you are looking for?
Join the Avenga Talent Pool!

Your way in starts here

APPLICATION

Send us your application, we are ready to hear your story and explore how we can grow together.

REVIEW

Our team carefully reviews every application with curiosity and care. If your profile isn’t the right fit today, we will keep it in mind for future opportunities that match your skills and ambitions.

TALENT ACQUISITION INTERVIEW

You will meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people.

TECHNICAL INTERVIEW

Our tech interview is all about diving deeper into your expertise and understanding your strengths, how you solve problems, and how you think – no trick questions, just a meaningful conversation.

CUSTOMER INTERVIEW

For some roles, especially when our clients are closely involved, you might also have a conversation with them – it’s a chance for everyone to align and get to know each other better.

JOB OFFER

If we both feel it’s the right match, we will send you an offer to join us. And even if it’s not the time just yet, you’ll always hear back from us.

WELCOME!

Your new team is excited to meet you, support you, and build something great together. Let’s make your first day the start of a journey that shapes a career that matters.

Multiple locations · Hybrid

Genesys Cloud Specialist

Your journey matters – start it with us

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