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Avenga career site
Cordoba · Fully Remote

Senior IT Technical Support

Innovate what matters, where it matters

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

In Argentina within the pharma industry, we are actively seeking a professional to strengthen our team; and provide expert-level support for a complex and validated IT environment. The ideal candidate will bring strong experience in IT service delivery, incident management, and application support, with a solid understanding of MES systems (preferably PharmaSuite), GxP regulations, and ITIL practices.

You will be responsible for the end-to-end lifecycle of technical issues, improvements, and changes, working closely with cross-functional teams and delivery partners. This role includes rotational on-call support and may require occasional overtime.


This is you

  • 5+ years of experience in IT technical support or a similar domain.
  • Proven experience managing incidents, problems, and changes in accordance with ITIL practices.
  • Strong knowledge and hands-on experience with Manufacturing Execution Systems (MES), ideally PharmaSuite.
  • Experience supporting Microsoft Windows Server 2016+, Microsoft SQL Server 2016+, and Red Hat JBoss EAP.
  • Familiar with ServiceNow for ticket and incident handling.
  • Solid understanding of GxP requirements, CSV (Computer System Validation), and documentation best practices.
  • Capable of scripting, testing, and configuring IT solutions based on business needs.
  • Excellent troubleshooting and analytical skills.
  • Strong domain knowledge in manufacturing, supply chain, quality, and/or engineering is a plus.
  • Experience working independently and collaborating with cross-functional teams and delivery partners.
  • Ability to lead and mentor specialists within your domain.
  • English level: Advanced (written and verbal)
  • Willingness to be part of an on-call weekend rotation and support occasional overtime when needed.


    This is your role

    • Deliver reliable and stable IT services following ITSM (IT Service Management) processes.
    • Manage the entire lifecycle of incidents and technical issues, from logging to resolution and closure.
    • Perform root cause analysis, provide solutions, and document fixes and lessons learned.
    • Ensure operational effectiveness of IT systems, with a focus on system monitoring and proactive issue prevention.
    • Support and enhance solutions through configuration, scripting, and testing.
    • Ensure systems remain compliant with GxP and validated according to CSV policies.
    • Support multiple phases of the solution lifecycle (implementation, operation, retirement).
    • Contribute to knowledge management, maintain solution documentation and quality standards.
    • Lead or contribute to continuous improvement initiatives and process optimizations.
    • Provide subject matter expertise on products and industry best practices.
    • Collaborate with external vendors and internal teams to deliver critical services.

    We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.

    Locations
    Cordoba
    Remote status
    Fully Remote
    Profile
    IT & Security
    Seniority
    Senior-level
    Technology
    IT

    Your way in starts here

    APPLICATION

    Send us your application, we are ready to hear your story and explore how we can grow together.

    REVIEW

    Our team carefully reviews every application with curiosity and care. If your profile isn’t the right fit today, we will keep it in mind for future opportunities that match your skills and ambitions.

    TALENT ACQUISITION INTERVIEW

    You will meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people.

    TECHNICAL INTERVIEW

    Our tech interview is all about diving deeper into your expertise and understanding your strengths, how you solve problems, and how you think – no trick questions, just a meaningful conversation.

    CUSTOMER INTERVIEW

    For some roles, especially when our clients are closely involved, you might also have a conversation with them – it’s a chance for everyone to align and get to know each other better.

    JOB OFFER

    If we both feel it’s the right match, we will send you an offer to join us. And even if it’s not the time just yet, you’ll always hear back from us.

    WELCOME!

    Your new team is excited to meet you, support you, and build something great together. Let’s make your first day the start of a journey that shapes a career that matters.

    Cordoba · Fully Remote

    Senior IT Technical Support

    Innovate what matters, where it matters

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