Senior ServiceNow/CMDB consultant/Developer
Build technologies that matter
This is us
At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.
This is you
Strong expertise in CMDB data model design, class hierarchy, and CI structuring
Deep understanding of CI Identification & Reconciliation Engine (IRE)
Solid knowledge of CI lifecycle management, naming standards, and CI relationships
Hands-on experience improving CMDB Health (completeness, correctness, compliance)
Discovery & Data Management
Practical experience with ServiceNow Discovery & Service Mapping (basics to intermediate)
Understanding of MID Server architecture and credential strategy
Skilled in Import Sets, Transform Maps, and Data Normalization
CSDM & Process Alignment
Strong alignment with CSDM (Common Service Data Model)
Integrates CMDB with Incident, Change, and Problem Management
Experience in business and application service modeling
Technical & Development
Hands-on ServiceNow scripting: Business Rules, Script Includes
Experience with Scoped Applications and CMDB extensions
Focus on performance-safe customizations and upgrade-safe development
Integration & Automation
Builds and maintains REST/API integrations feeding CMDB
Uses Integration Hub and Flow Designer (basic to intermediate level)
Nice-to-have skills:
ITOM / Discovery hands-on experience
Performance Analytics knowledge
Cloud CI modeling (AWS / Azure)
This is your role
Own and maintain the ServiceNow CMDB data model and CI class hierarchy
Configure and optimize the Identification & Reconciliation Engine (IRE)
Manage CI lifecycle, naming standards, and CI relationships
Monitor and improve CMDB Health (completeness, correctness, compliance)
Support ServiceNow Discovery and Service Mapping activities
Define credential strategy and manage MID Server integrations
Design and maintain Import Sets, Transform Maps, and data normalization rules
Integrate CMDB with Incident, Change, and Problem Management processes
Implement scoped applications and CMDB extensions
Ensure performance-safe customizations and upgrade-aware development
Design and support REST/API integrations feeding the CMDB
Support CMDB governance and certification processes
Monitor data quality dashboards and KPIs
What awaits you at Avenga?
At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.
- Locations
- Banja Luka, Belgrade, Bitola, Kragujevac, Nis, Novi Sad, Ohrid, Skopje
- Technology
- ServiceNow
- Seniority
- Senior-level
Your way in starts here
APPLICATION
Send us your application, we are ready to hear your story and explore how we can grow together.
REVIEW
Our team carefully reviews every application with curiosity and care. If your profile isn’t the right fit today, we will keep it in mind for future opportunities that match your skills and ambitions.
TALENT ACQUISITION INTERVIEW
You will meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people.
TECHNICAL INTERVIEW
Our tech interview is all about diving deeper into your expertise and understanding your strengths, how you solve problems, and how you think – no trick questions, just a meaningful conversation.
CUSTOMER INTERVIEW
For some roles, especially when our clients are closely involved, you might also have a conversation with them – it’s a chance for everyone to align and get to know each other better.
JOB OFFER
If we both feel it’s the right match, we will send you an offer to join us. And even if it’s not the time just yet, you’ll always hear back from us.
WELCOME!
Your new team is excited to meet you, support you, and build something great together. Let’s make your first day the start of a journey that shapes a career that matters.
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