This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

In Ukraine within the lottery technology / digital gaming industry, we are actively seeking a Senior UX Researcher to strengthen our team dedicated to building and improving a digital product that helps deliver modern lottery experiences, supports player engagement, and enables data-informed product decisions in a highly regulated environment. The product combines digital channels, software solutions, and user-focused experiences within a lottery-led entertainment domain.

This is the team

In your role you'll become a vital member of a cross-functional product team working closely with Product Designers, Product Owners, Data specialists, and other stakeholders. Your primary responsibility will involve planning, conducting, and translating research into actionable product insights that help teams better understand customer needs, validate concepts, and improve user experience across discovery, concept validation, and prototype stages. Here you will have the opportunity to make a meaningful contribution to the evolution of a digital product while at the same time advancing your own skills and career.

This is you

• 5+ years of experience in User Research.

• Strong hands-on experience with qualitative research methods, including interviews, lab studies, expert evaluations, workshops, ethnographic research, and persona development.

• Proven experience across the full research lifecycle: planning, execution, analysis, synthesis, storytelling, and presentation.

• Practical experience with usability testing, participant recruitment, scheduling, moderation, and research deliverables.

• Experience facilitating usability tests and interviews for software products, including remote research.

• Experience working closely with product development teams in an Agile environment.

• Strong communication, stakeholder management, and collaboration skills, with the ability to clearly articulate user needs and insights.

• English level: Upper-Intermediate or higher.
  

Nice-to-have skills:

• Relevant Master’s degree and/or PhD.

• Experience mentoring designers or team members in research best practices.

• Strong persuasion skills and confidence in promoting design-led, user-centred decision-making.
  

This is your role

• Design and conduct user research to better understand customer needs and identify pain points.

• Support strategic research initiatives and translate findings into actionable insights for product direction.

• Establish and improve research processes across discovery, concept validation, and prototyping stages.

• Choose and apply the right qualitative and quantitative research methods based on product questions and goals.

• Analyse existing research, identify insight gaps, and define ways to strengthen research quality.

• Plan and run usability tests and interviews, including participant recruitment, scheduling, and moderation.

• Synthesize research findings into clear, evidence-based recommendations for Product Designers, Product Owners, and stakeholders.

• Guide teams in best research practices and advocate for user-centred design across the product development process.

What awaits you at Avenga?

• We offer an attractive social and benefits package.

• Everyone at Avenga is subject to professional growth via our mentorship program.

• Our specialists get regular performance reviews and technical assessments to identify development plans.

• The company provides extended training and certification opportunities.

• We stay up to date with the industry by embarking on tech talks, webinars, conferences, and hackathons.

• Avenga cares for its employees’ well-being by providing well-rounded health insurance coverage and fitness compensation programs.

• Our employees’ families are no less important, as we offer maternity aid and financial support for a number of family reasons, including marriage and childbirth.

• The company fosters a sense of professional belonging and an environment of togetherness: we achieve things together and celebrate our milestones.
  
  
  At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.