This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

We are looking for a Senior Salesforce Product Owner to join our team and drive the evolution of customer service solutions within a complex enterprise environment.

In this role, you will own the product vision, roadmap, and backlog for Salesforce-based customer service capabilities, partnering with business stakeholders, architecture teams, and delivery teams to transform customer experiences.

The ideal candidate has strong experience in Product Management, CRM transformation, Salesforce Service Cloud, and Agile delivery, with the ability to translate business needs into scalable solutions.

This is you

• Proven experience in Product Ownership / Product Management within enterprise environments

• Strong background in CRM programs and customer service transformation initiatives

• Hands-on experience with Salesforce Service Cloud and related ecosystem

• Solid understanding of Agile delivery methodologies

• Experience in product roadmap development, backlog management, and prioritization frameworks

• Ability to translate business needs into clear requirements and user stories

• Strong business process design skills within complex enterprise setups

• Excellent stakeholder management and executive communication skills

• Experience facilitating workshops and cross-functional alignment sessions

• Familiarity with AI-enabled service capabilities and digital transformation initiatives is a strong plus

Nice-to-have skills:

• Experience with CRM transformation programs

• Background in customer experience (CX) initiatives

• Experience delivering AI-enabled business solutions

• Experience working with enterprise contact center platforms

This is your role

• Own product vision, strategy, and roadmap for customer service transformation initiatives

• Lead backlog management, including requirements gathering, user stories definition, and prioritization

• Collaborate with stakeholders to define product capabilities and support Salesforce Service Cloud solution design (including Case Management, Omni-Channel, Knowledge, Experience Cloud, Reporting & AI/Agentforce)

• Define and optimize end-to-end customer service processes, including automation, communications, knowledge management, self-service, and contact center experiences

• Partner with architecture and delivery teams to drive AI-enabled enhancements and ensure Agile delivery excellence, workshops facilitation, and business readiness

What awaits you at Avenga?

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.