This is us

At Qinshift and Avenga we are merging together to start a new era of technology that matter. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

This is the job

In New York, USA within the Managed Services, we are actively seeking a professional to strengthen our team dedicated to Technical Support.

The job requires working onsite 5 days per week, Monday till Friday, at the client's premises in New York's office.

This is you

• Experience in working as helpdesk or support specialists
• Experience in Windows and Linux system support and maintenance
• Troubleshooting skills in a multi-user environment
• Base knowledge of Active Directory and Exchange
• Base knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
• Knowledge of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
• Experience using monitoring tools
• French language is mandatory
• Advanced English proficiency (spoken and written)
  

Nice-to-have skills:

• Ability to prioritize assignments, handles shifting deadlines, multitasking, and work independently as well as in a team environment.
• Ability to exercise good judgement, to independently assess risk, and to make critical decisions.

This is your role

• Support and maintain end-user computing infrastructure including, but not
  limited to, desktop PC’s, laptop PC’s, monitors, headsets, keyboards, mice, webcams.
• Design, implement and maintain standardized desktop configurations.
• Ensure consistency in operating systems, software applications, and security settings for optimized desktop performance and security.
• Plan, execute, and support desktop deployments while managing the entire desktop lifecycle.
• Perform day-to-day maintenance of printers including replacing paper and toner, and coordinate with Network and Systems engineers to support network printing.
• Maintain stock levels of IT equipment.
• Support and troubleshoot user issues with the SAP Graphical User Interface (GUI).
• Coordinate with external IT service providers to troubleshoot outages and escort personnel throughout client's premises. Provide Smart Hands & Eyes support for other IT and organizational pillars as needed.

What awaits you at Avenga x Qinshift?

Through our values, Better Minds, Bolder Ideas, and Bigger Hearts, we strive to provide you with the tools, autonomy, trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, training, language classes, social events, great offices, and more.

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.