Associate IT Operation and Support Engineer
Your journey matters – start it with us
This is us
At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.
This is you
- Experience in working as operations or support engineer
- Experience in Windows and Linux/UNIX system administration
- Medium to strong grasp of relational databases and SQL
- Advanced Troubleshooting skills in a multi-user environment
- Advanced English proficiency (spoken and written)
Nice-to-have skills:
- Scripting (SQL, Shell, PowerShell, Batch) experience to produce solutions and perform troubleshooting
- Knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
- Strong grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
- Experience using monitoring tools
- Ability to prioritize assignments handles shifting deadlines, multitasking, and work independently as well as in a team environment
- Ability to exercise good judgment, to independently assess risk, and to make critical decisions
- Willingness to work flexible shifts
This is your role
- Monitoring system operations and troubleshoot problems
- Analyzing root causes of operational malfunctions and provide resolutions
- Resolving operational problems within the defined schedules and service level agreements
- Driving incident resolution and process improvements to minimize impact to the production environment and business partners
- To develop a support plan to prioritize and resolve issues
- To address customer issues promptly and accurately
- To work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents.
- To develop preventive measures and document issue resolution procedures
Please note that the job position requires 24/7 support and we provide bonuses for working in different shifts.
What awaits you at Avenga?
We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.
- Locations
- Skopje, Bitola, Ohrid
- Remote status
- Hybrid
- Seniority
- Entry-level
- Technology
- ITOSE
Your way in starts here
APPLICATION
Send us your application, we are ready to hear your story and explore how we can grow together.
REVIEW
Our team carefully reviews every application with curiosity and care. If your profile isn’t the right fit today, we will keep it in mind for future opportunities that match your skills and ambitions.
TALENT ACQUISITION INTERVIEW
You will meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people.
TECHNICAL INTERVIEW
Our tech interview is all about diving deeper into your expertise and understanding your strengths, how you solve problems, and how you think – no trick questions, just a meaningful conversation.
CUSTOMER INTERVIEW
For some roles, especially when our clients are closely involved, you might also have a conversation with them – it’s a chance for everyone to align and get to know each other better.
JOB OFFER
If we both feel it’s the right match, we will send you an offer to join us. And even if it’s not the time just yet, you’ll always hear back from us.
WELCOME!
Your new team is excited to meet you, support you, and build something great together. Let’s make your first day the start of a journey that shapes a career that matters.