Junior IT Helpdesk Specialist - Spanish
Build technologies that matter
This is us
At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.
This is you
- Advanced written and verbal proficiency in Spanish
- Advanced written and verbal proficiency in English
- Experience in working as Helpdesk or support specialists
- Experience in Windows and Linux system support and maintenance
- Troubleshooting skills in a multi-user environment
- Base knowledge of Active Directory and Exchange
- Base knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
- Knowledge of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
- Experience using monitoring tools
- Ability to prioritize assignments, handles shifting deadlines, multitasking, and work independently as well as in a team environment
- Ability to exercise good judgement, to independently assess risk, and to make critical decisions
This is your role
- 12/5 Helpdesk support
- Monitoring system support and troubleshoot problems
- Analyzing root causes of Level 1 and Level 2 malfunctions and provide resolutions
- Resolving Level 1 and Level 2 problems within the defined schedules and service level agreements
- Driving incident resolution and process improvements to minimize impact to the production environment and business partners
- Develop a support plan in order to prioritize and resolve issues
- Address customer issues promptly and accurately
- Work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents
- Develop preventive measures and document issue resolution procedures
We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.
- Locations
- Skopje
- Seniority
- Entry-level
Your way in starts here
APPLICATION
Send us your application, we are ready to hear your story and explore how we can grow together.
REVIEW
Our team carefully reviews every application with curiosity and care. If your profile isn’t the right fit today, we will keep it in mind for future opportunities that match your skills and ambitions.
TALENT ACQUISITION INTERVIEW
You will meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people.
TECHNICAL INTERVIEW
Our tech interview is all about diving deeper into your expertise and understanding your strengths, how you solve problems, and how you think – no trick questions, just a meaningful conversation.
CUSTOMER INTERVIEW
For some roles, especially when our clients are closely involved, you might also have a conversation with them – it’s a chance for everyone to align and get to know each other better.
JOB OFFER
If we both feel it’s the right match, we will send you an offer to join us. And even if it’s not the time just yet, you’ll always hear back from us.
WELCOME!
Your new team is excited to meet you, support you, and build something great together. Let’s make your first day the start of a journey that shapes a career that matters.